I love that title and it is a title I assigned to one of the chapters in my book, Exporting:  The Definitive Guide to Selling Abroad Profitably.  What does it cover?  Well you will have to buy the book but here is a snippet from that chapter – 23:

Exceptional Export Service Philosophies
This chapter is devoted to a list of ten strategies I’ve come up with that have helped my business and my clients’ businesses achieve successful employee, customer, vendor, and colleague relationships the world over. To achieve exceptional export service, you must plan for it and then act on it. Consider the following tips your “commonsense blueprint” when developing your own in-house set of principles for great customer service. As you will see, many of these actions should be taken both before and after a sale. Note: These traits apply to both your Everyday Joe or Jane and big-buying customers.

Discover more – purchase the book.